Phoenix Towers

“It’s all trial and error right now,” said Greg Bernal, a two-year resident of Phoenix Towers in Bloomington.

A litany of complaints filed with the city and the Illinois Housing Development Authority detail recurring problems over the past few years. Yet no punitive action has been taken against the multibillion-dollar company that owns Phoenix Towers.

Every community struggles to find adequate housing for aging residents who lose their independence. And not all residential complexes are perfect all the…