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Bloomington apologizes for tax error in utility bills

An office counter with a sign that reads "Hub"
City of Bloomington
The City of Bloomington is working to resolve the processing error and will remedy the issue with citizens by waiving utility taxes for all accounts billed over the next month.

The City of Bloomington is apologizing for a billing error that increased residents' utility bills.

The city says “an unexpected glitch” inadvertently combined the taxes of previous and current budget years, which led to the higher-than-expected bills.

The city lowered its utility tax to help offset higher water rates the city council approved last year to replace its aging water infrastructure.

Bloomington officials say they are working to resolve the error and will waive utility taxes for all accounts billed over the next month.

“The City of Bloomington is committed to transparency and accountability in all its operations,” the city said in a statement.

Anyone with questions or concerns is asked to contact the city’s customer service team at (309) 434-2509.

Colleen Holden is a student reporting intern. She joined the station in 2024.