Carle BroMenn Medical Center in Normal has launched a virtual chatbot for patients who are confused or curious about the COVID-19 vaccine and their eligibility to receive it.
Carle BroMenn spokesperson Lisa Slater said the new feature will help alleviate the recent uptick in calls and questions.
“We’re very encouraged. We’ve known for a little while now that people are hungry for information,” said Slater. “We’ve seen a sustained, high-call volume on our vaccine line for several weeks now.”